A running toilet almost always comes down to the flapper, the fill valve, or the float that tells the tank when to stop filling. Any one of those three failing on its own can leave water trickling into the bowl continuously.
A flapper that no longer seals fully lets water leak from the tank into the bowl, which the fill valve then tries to compensate for by continuing to run, and that cycle is what people notice as a toilet that never fully shuts off.
A leak at the base of the toilet, rather than inside the tank, is a different problem entirely, usually a failed wax ring where the toilet meets the drain flange, and that calls for pulling the toilet rather than adjusting the tank.
Telling the two apart before the visit, water inside the bowl versus water pooling at the base on the floor, is worth mentioning, since it points toward one repair path over the other before anyone has looked at it directly.